Refund policy

Rockit Music Gear Returns, Refunds & Shipping Policy

Rockit Music Gear products are handmade, and many items—including our LED guitar straps—are made to order. Please review the following policies before placing your order.

Made-to-Order & Custom Items

Made-to-order products are produced specifically after an order is placed rather than pulled from finished inventory. LED guitar straps are made-to-order items.

Approved cancellations or returns of made-to-order items are subject to a 15% restocking fee.

Custom products are nonrefundable because they are made specifically for the customer. Items that have been personalized, specially modified, or otherwise customized for an individual customer are not eligible for return.

Any approved refund will be calculated based on the eligible merchandise amount, less the applicable 15% restocking fee and any nonrefundable shipping charges.

Shipping Charges

Original shipping charges are nonrefundable once the package has been shipped and the postage has been used.

If the shipping carrier does not refund the original postage to Rockit Music Gear, the original shipping cost will not be included in the customer’s refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Rockit Music Gear because an incorrect or incomplete shipping address was provided, the customer must purchase shipping again before the package can be resent.

The original shipping charge will not be refunded if the postage has already been used and cannot be recovered from the shipping carrier.

Returned or Undeliverable Packages

If a package is returned to Rockit Music Gear due to an incorrect or incomplete address, refused delivery, a recipient-requested carrier or delivery change, unsuccessful delivery, failure to claim the package, a customs or import issue, or another circumstance outside of Rockit Music Gear’s reasonable control, the customer is responsible for any additional postage required to resend the order.

If the original shipping label has already been used and cannot be reused or refunded, new postage must be purchased by the customer before the package can be shipped again.

If the package is returned because of an error made by Rockit Music Gear, Rockit Music Gear will cover the necessary reshipping cost.

Refunds on Returned Packages

If a returned package is eligible for a refund rather than reshipment, the refund will be calculated from the eligible merchandise amount.

Made-to-order products are subject to a 15% restocking fee where applicable. Custom products are nonrefundable.

Original shipping charges that have already been used and cannot be recovered from the shipping carrier are nonrefundable.

Damaged or Incorrect Items

If an item arrives damaged or Rockit Music Gear sends an incorrect item, please contact us promptly with photos of the product and packaging so we can work with you to resolve the issue.

Customers will not be charged additional shipping to correct an error made by Rockit Music Gear.

Order Changes

Please verify your order details and shipping address before completing your purchase.

If you need to request a change, contact Rockit Music Gear as soon as possible. Changes cannot always be accommodated once production or shipping has begun.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.