Shipping policy

Rockit Music Gear Shipping Policy

Rockit Music Gear is a small business offering handmade, made-to-order, and ready-to-ship products. Processing and shipping times may vary depending on the product ordered. Please review the following shipping policies before completing your purchase.

Processing Times

Many Rockit Music Gear products are handmade or made to order, including our LED guitar straps. Processing time is separate from shipping/transit time.

Estimated processing times are provided when available. During periods of high order volume, processing times may be extended.

Once your order ships, tracking information will be provided when available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, please contact Rockit Music Gear as soon as possible. Address changes cannot always be made once a shipping label has been purchased or the package has entered the carrier’s system.

Incorrect or Incomplete Addresses

If a package is returned to Rockit Music Gear because an incorrect or incomplete shipping address was provided by the customer, the customer is responsible for purchasing new postage before the package can be shipped again.

Original shipping charges are nonrefundable once the postage has been used.

Returned or Undeliverable Packages

If a shipment is returned to Rockit Music Gear due to an incorrect or incomplete address, refused delivery, failure to claim the package, recipient-requested delivery or carrier changes, customs/import issues, unsuccessful delivery, or another circumstance outside of Rockit Music Gear’s control, the customer is responsible for the cost of reshipping the order.

If the original shipping label has been used and cannot be reused or refunded by the carrier, new postage must be purchased by the customer before the order can be shipped again.

If a package is returned due to an error made by Rockit Music Gear, Rockit Music Gear will cover the necessary reshipping cost.

Shipping Charges

Shipping charges cover postage purchased for the shipment of your order.

Once postage has been used and cannot be refunded by the shipping carrier, the original shipping charge is nonrefundable.

If an order must be shipped a second time for a reason outside of Rockit Music Gear’s control, additional shipping charges will apply.

International Orders

International customers are responsible for providing accurate shipping information and complying with any requirements applicable in their destination country.

Customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or shipping carrier unless otherwise stated at checkout.

International shipping and customs processing times may vary. Rockit Music Gear is not responsible for carrier or customs delays outside of our control.

If an international package is returned and the original postage cannot be recovered, the customer will be responsible for purchasing new international postage before the order can be resent.

Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, delivery and tracking updates are managed by the carrier.

If your tracking information shows an unusual delay or your package appears to be lost, please contact Rockit Music Gear so we can assist with determining the appropriate next steps.

If your order arrives damaged, please contact us promptly and include photographs of the item and packaging so we can assist you.

Questions

If you have any questions regarding shipping or need to request a change to an order that has not yet shipped, please contact Rockit Music Gear as soon as possible.